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Effective IT Management for Business and Organisations

Jeet Saini

Published

IT Manager

Effective use of technology is essential for business success. Businesses use technology to transform themselves, empower their employees and provide better customer experience to clients.When IT departments are not being run efficiently, it fails to generate value and growth for the business. Technology should be used to deliver prosperity and success for business and the stakeholders. It is the job of the IT department to make sure that technology allows the business to achieve its goals and objectives.

In an organisation where technology is ignored and seen as cost-factor, risks falling behind the competition. IT departments and managers have come a long way from the traditional role of fixing computers and upgrading software. A part of their role is also transforming business using technology, technology acceptance of users and help businesses innovate and succeed.

Governance

The role of governance is to hold IT accountable for creating value for the rest of the organisation and align IT with business interests. Business leaders can transform their IT department from a cost factor in to generating value and providing useful IT services for the whole of the business.

The business leadership / leadership may exist in different forms for example some organisations may have a single leader, a CIO or a CEO. In other organisations, the board provides IT governance. The board has a lot of authority to move the organisation in helping improve the IT maturity and capability.

Holding the IT department accountable

Oftentimes, people in the governance role might think that they need to have a technical background to hold the IT department accountable. While it helps to have a technical background it’s not necessary for the management to be IT intelligent. In fact, those who managed to achieve the most success in the governance role and helped to turn the organization into value generation through technology did not have a technical background. What they had was the ability to ask lots of follow-up questions from the IT department. 

With communication and by asking the right questions, business leaders can move their organisation in the direction of generating value out of IT services. Anyone in an IT management role should be able to explain and draw a connection between the technology solution and the business need that it could solve. 

IT managers do not need to understand all the business needs of the organization but are required to connect the dots between technology solutions and business needs. That is the fundamental basic requirement of being in the role of IT management. Asking questions is the best way for business leaders to hold IT managers accountable in small organizations. Are the IT services that are being delivered are aligned with the business needs and goals of the organization?

IT Vision

IT Visions is defined as the strategic path to managing IT within business environments. The employee’s day to day demands can conflict with the business interests reflected in the IT strategy over longer term. CIOs and CEOs with optimal IT vision are able to use the IT department as strategic partner rather than a roadblock. They ensure that the business interests and front-line services are fully aligned to the best extent possible.

IT Vision goals and objectives

The ultimate goal of the vision is to prioritise benefits for business and the organisation in 4 areas:

  1. Acceptance

Ensuring the level of IT services, guidelines and policies are enforced to realise the maximum approval of the employees.

  1. Responsiveness

Ensuring the organisation is aware, communicative and ready to act with the existing needs of the users and the changing needs and situations of employees as well as the business.

  1. Relevance

Ensuring the technology and the IT services meet the business operational requirements, organisational usage and technology needs. This leads to contiguous IT and business alignment.

  1. Productivity 

Making sure the IT department fulfils its mission and provides the best ROI considering the level of service provided, organisational capabilities and predefined priorities.

The IT vision sets out actionable course and measurable goals to gauge IT services acceptance, quality, relevance and performance. The IT vision also sets the benchmark on the basis of which IT department performance are evaluated, assessed and transformed to suit the changing needs of the organisation, employees and users.

Successful IT vision requires business leaders consider four key principles:

  1. Alignment

Ensuring the future IT model aligns with underlying business goals and objectives.

  1. Engagement

Ensuring IT Vision stakeholders engage in developing IT planning process and IT services portfolio. The stakeholders are IT departments, company leadership and employees.

  1. Best Procedures

Ensuring the IT services are providing the maximum value, managed to best standards and policies to meet the organization’s technology demand.

  1. Commitment 

Ensuring IT services are provided in a timely, efficient manner to meet the needs of employees with the optimal balance between business interests first and best practices.

In conclusion, business leaders can transform the business using technology. For efficient IT management, governance and IT vision play a vital role. 

The management should be able to communicate and ask questions of the IT managers. At the same time the IT vision talks about the IT strategy, alignment of the IT departments with organisation’s goals and strategies.

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