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8 Questions to Ask Hardwood Flooring Installers

These questions will help you gain insight into the process of installation and help you hire the right person for the job.

Priya Naidu


Hardwood Flooring Installers

So you have finally found the right hardwood to replace your old flooring. What’s next? Now it’s time to hire a reputable and trustworthy professional to install your new hardwood floors.

But where do you begin to look?

First, ask your relatives, friends, or colleagues. Then there’s the internet, where you can find local hardwood flooring stores in Toronto (or wherever you are) and look at the kind of services they provide. Once you have narrowed down your choices, here are some of the questions to ask your contractor.

Top Questions to Ask a Flooring Installer When Hiring Them

These questions will help you gain insight into the process of installation and help you hire the right person for the job.

1. Are they licensed and insured for this work?

Expect the unexpected when it comes to renovating your home. When anything goes wrong during installation, you need to know if they are covered by insurance. For instance, what if one of their workers accidentally cuts into your electrical lines? Even if these scenarios are rare, you need to ensure that these aspects are taken care of. 

Accidents happen that are beyond anyone’s control. But knowing that your installer has proper insurance and licensing means they are reputable and conduct their business legally.

2. Do they offer a warranty on their work?

Obviously, remodeling your floors with hardwood is a significant investment. And installation charges can eat up a lot of your budget. So, it’s only fair for you to know that their work comes with a warranty. If so, what are the terms and conditions? Be sure to understand everything clearly so that you know what you are signing up for.

Keep in mind that hardwood flooring suppliers sometimes have certain conditions that need to be met by the installer in order to make the manufacturer warranty valid. Don’t forget to confirm that with the flooring installer.

3. What is the anticipated installation timeframe?

Anticipating the timeframe in which your flooring may be installed is always a good idea. This is a good way to understand how professional your contractor is. A professional installer will explain the installation process, timeline, and other related expectations of the project.

For instance, be sure to ask your contractor if they are in charge of removing your furniture from the installation area and if there will be an added cost in the process. Always be clear about these expectations and roles to avoid misunderstandings.

4. How much will the installation cost?

Every home is different, and it is always important to hire a flooring contractor only after they have submitted an accurate installation estimate. They may charge a standard fee for this estimate, or it may be free. This doesn’t reflect anything about the company, whether or not the fee is free, so do not assume. What is important here is that you understand exactly what to expect and prepare accordingly.

5. Will they take time to properly acclimate the hardwood?

When it comes to hardwood flooring, acclimation is an important step that should be taken seriously. So what is acclimating? This refers to the process of allowing your hardwood floors to reach a moisture content that is in equilibrium with its environment. Different wood species will have different acclimation periods. For example, oak and maple are different wood species and therefore this period will vary. The minimum time period is at least three days.

Improper acclimation will cause your floors to have pronounced gapping, which will result in buckling and other damage. Consult with your contractor regarding this and do not skip this process.

6. Can they provide references?

Don’t hesitate to ask your contractor for references. They are the yardstick by which quality work is measured. Experienced contractors will always have references to show, as they are the best way to get an idea about the value of their labour. 

Their references should show that their previous clients were happy with their work, and will give you the confidence to trust them with your project.

7. How will they contain dust and clean up?

Remodelling is a messy job. There will be broken floors (in this case) and dust from the new installation. So it is good to ask your contractor how they will keep the rest of the area clean. For instance, how are they planning to keep your light fixtures and appliances tidy? Also, who is responsible for the final clean of the area after the job is done.

Remember, each installation company has its own policy. Some may have an all-inclusive clean-up process, while others may charge a fee. Ask your contractor what they offer and make sure it suits your needs.

8. What methods of payment do they offer?

As a general rule, if your flooring installer requests any sort of payment before the job is done, consider it a red flag. Of course, there are exceptions. For instance, if they require picking up materials such as mouldings or adhesive, this is perfectly reasonable.

Ask your local hardwood flooring store or installer if they offer any sort of financing. You may be surprised to learn how many offer financing solutions for easy payment. This is certainly an added advantage.

Choosing the ideal flooring is the first step, and selecting the right flooring installer is just as important. There are so many options that it can be difficult to pick the right company. Remember to understand all the aspects of your project; to that end, choose an installation service provider you can trust and communicate with regarding your project. Take your time and don’t hesitate to ask tough questions. Get in touch with a local reputable hardwood flooring installer to complete your dream home.